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November 9, 2016

5 False Impressions About Managed IT Service Providers

“I like to do it myself”, says a traditional businessperson. Do you think the same way? If not, you have progressed into a modern approach. Businesses have transformed processes and they no longer survive alone. They require assistance to stabilize their operations and multiply results. One such aid is – IT Managed Services. Many turn to the Managed Service Providers (MSPs) for maintaining a 24×7 monitoring of servers and managing a constant network uptime. However, some still fear the negative consequences of hiring MSPs’ services.

Managed IT Service

Let us clarify the details:

The costs of hiring an MSP will surpass that of hiring an internal IT resource: Yes. The initial cost is quite a bit. However, there are packages you can choose from. On the other hand, having an internal resource would cost you salary plus overhead expenses (insurance, taxes, vacation, sick days, etc.)

Internal IT person is not required:
Hiring an MSP doesn’t mean that you will have to fire your internal IT resource. For trivial or day-to-day matters, your internal resource is quickly reachable. Outsourcing operational support to a Managed IT Service Provider assists internal IT departments to fill the gaps in their day-to-day responsibilities.

Outsourcing IT is a preferable option only for large corporations:
This stereotype has existed until recently. Now, businesses of all sizes are able to outsource their IT functions. Small and medium sized businesses also have started utilizing the managed services as they can save time for other important things.

They will not understand our business:
There is an ever-existing fear. Will they take it very lightly? Managed Service Providers are third parties who are responsible for a consistently managed IT functioning at your office and managing it rightly. Many organizations just cannot trust anyone when it comes to operating a part of their responsibilities. Managed Service Providers are experts in doing their job and in some cases better trained than your existing internal IT resource. So, you can trust them and their job.

All of the IT jobs have to be outsourced:
Just because you have decided to outsource, it doesn’t imply that you have to hand-over 100% of the IT services to the MSPs. Businesses can choose to have the MSPs work on a customized service sheet highlighting on specific business areas.

IT Managed Service Providers are a group of well trained, experienced and professional IT resources who dedicatedly serve customers manage their IT infrastructure. Net Activity, Inc. is one such provider of IT support services in Ohio. Their monitoring solutions at a fixed price take the worry and anxiety out of knowing that your systems are up and running. If you wish to try their result-oriented services, please contact https://www.netactivity.us/contact-us/ Harry Bhatia at 2165035150 X 206 or read the details by visiting IT Managed Services.

By admin
November 3, 2016

How Empowering the IT Help Desks Will Help Your Business

IT help desks occupy an important position of your business, especially the software companies. They chair representatives who directly communicate with the customers and have a huge responsibility. It is important to have an automated process in placefor enhancing the efficiency of the help desk staff. Empower your help desk professionals with access to real time data to deliver hassle-free internal support. it managed services

When you empower the IT service department, you are progressively preparing for a massive clientele. A help desk can help your customers and helps to ensure that your company satisfies their requirements.

Here are a few ways to enhance the power of your IT help desk:

Define your objectives clearly – Set pre-defined goals and explain them to your IT service employees so that they understand and implement them well. For example, delivering resolutions in customers’ first call would help building repute in the industry.

Equip the latest technology – You can expect the systems up & running only when you care for them. Likewise, you can expect the IT services to function uninterruptedly when you equip them with the latest technological set-up.

Create a catalogue of services online–Make your service catalogue available online so that customers can easily access the necessary details at their convenience without having to make calls. This will also save time for your resources at the help desk in attending to the most basic questions.

Train your executives – Properly trained help desk executives deliver satisfactory service with fewer escalations. Training also boosts their morale and encourages them to deliver quality at its best.

Collect open-ended feedback – It is essential to gather feedback from the users and customers. This would assist you in improving performance of your team. Also, do not forget to share the feedback with the individuals, as they will learn from the negatives and feel motivated from the positives.

Implement a justifiable rewards & recognition plan – Employees always appreciate rewards. Reward the help desk officials and executives when they achieve a target and they will go out of the boundaries to serve you better.

Software companies in Cleveland are struggling to win a tough competition and one of the best ways to be among the best is to have a professional and properly functioning IT help desk, where most companies lack. Customers appreciate if the business people listen to them and answer them quickly.

Net Activity, Inc. has comprehensive support plans that include a 24×7 server monitoring and help desk service. You can gather details from Mr. Harry Bhatia at 2165035150X206 or visit https://www.netactivity.us/contact-us for a quick view. We will be happy to help you.

By admin
October 24, 2016

Don’t Overlook This – Tips to Secure Your Cloud Data

Cloud-based security is here to stay. Be it Google Drive and Dropbox are some of the most comfortable and convenient data repositories for saving your data online, allowing you easy access at any place or time where internet is available. Although the convenience seems tempting, one must look into the security concerns while moving personal and confidential data over the cloud platform.

net-cloud

Rule No. 1: Backup Data Locally
It is a good practice to create electronic copies of your data so that you will be able to access it wherever you are without losing the original data. It also helps in case you lose the original data or it is corrupted. It is as simple as setting up an account in the cloud and remembering the credentials.
Another option is to have a manual backup of your precious data in an external storage device, which helps you when there is no or slow internet accessibility.

Rule No. 2: Avoid Storing Sensitive Information
As everyone is aware of the discrepancies of the internet privacy and the vulnerability internet security is exposed to, it is wise to avoid your highly confidential moving up to the cloud. Mainly, it is advisable to avoid putting up documents containing passwords for any of your accounts. This way you can stay confident about keeping the files that you need to access frequently.

Rule No. 3: Use Cloud Services that Encrypt Your Data
Look for cloud service providers that safeguard your privacy by offering local encryption for your data, which provides an additional layer of security. This method will also protect your data against the service providers and administrators. It would be even better if the cloud service also guarantees encryption during the uploading and downloading phases. The additional step of encrypting and decrypting your data may take a little while longer to sync and access your files, but it is worth it.

Rule No. 4: Encrypt Data Before Moving it to the Cloud
Encrypting data here means you would be able to apply passwords and generate secret key sequences to your files before you upload them to the cloud server. If your provider does not use data encryption, you can prefer to use a cloud protection app, which will solve your purpose.

Rule No. 5: Apply Two-Step Verification
As the first line of protection, you can maintain a strong password (as suggested by the internet) for all your online accounts. Also, instead of relying on a strong password created by you years ago, try to change them frequently and not repeat it across the many online accounts on your name.
Your data is really precious and you cannot afford to allow it to be leaked. While moving to the cloud, it is necessary to follow the above tips so that your data remains safe. You also need to hire the services of a cloud service provider who has a relevant experience and good customer reviews. Net Activity, Inc. can be of great help as they have been in this business since 2002. They are a team of professionals who are proficient, trained, experienced and friendly. If you wish to know more about the services offered, contact Harry Bhatia at 2165035150 X 206.

By admin
October 13, 2016

Tips to Choose a VoIP Service Provider That Does IT Right

In the recent times, VoIP service providers have crowded the market and made it difficult for businesses to choose the one that would actually do what they commit to. You may have made the toughest of your decisions while moving to VoIP services from the traditional phone set up and you would definitely not expect your business to face down times due to a poor telephone network.

Promoting managed IT services that save money and provide greater functionality, is like marketing of any other service, which means that the providers must take into consideration the time-honored factors of price, promotion & distribution. With all the sophistication in their pitching styles, it is possible for you to get trapped in a non-rewarding deal. So, we have stated a few points that to help you select a reliable VoIP service provider in Ohio.

Ask to explain things & talk out of the acronyms – The telephone technology is full of acronyms. They may be comfortable using terms like VoIP and PBX but you, as they may overwhelm a customer /the SMB owner. In a confused state, you may not even understand what they are trying to explain and consequently you may miss important details of the technology you will be using thereafter.

Demand a complete solution – Do not forget that you are on the demanding side. Understand the details of how the VoIP services offered by the provider will influence their businesses. Look at what’s unique in his offerings. Also, study their previous works and customer feedback so that you get a brief about past experiences of businesses like you with the service provider.

Plan & implement wisely – Ask the provider to spend a weekend at your business set up (pre-installation planning) to understand how the present system works and where is the need to rebuild things. A good installation plan will make the configuration easy for you. It really makes a difference.

Safety must be the first commitment – A recent study revealed that about 40% of the VoIP users did not have specific plans to secure their VoIP deployments. The end-points of your VoIP systems are vulnerable to attacks right from their operating systems to internet protocols and management interfaces of VoIP phones. It sounds scary; it also means that there is a lucrative chance for those who sell VoIP security services. Check if your VoIP provider includes a security plan in his package to cut down on the cost of hiring another provider selling security services.

Training as a part of service – Plug n play does not imply installing software and leaving the rest. The automation also requires users to be trained to know how the new software will help them reduce efforts. It is a bad idea to leave users baffled on a completely new set up of devices. Ensure that your VoIP provider will train you on using the VoIP systems.

Well, if you are convinced that these tips will help you build a better VoIP network that never fails, you may consider another advice from us. Contact Net Activity, Inc. for any assistance related to VoIP services.Net Activity has been in the business since 2002. The business caters to the IT industry by providing Hosted, IP based and On Premise Phone Systems. You can visit netactivity for fairly priced quotations of VoIP services or contact Harry Bhatia at 2165035150 X 206. We welcome your suggestions too. https://www.netactivity.us/contact-us

By admin
October 3, 2016

Why Security Infrastructure Solutions Need to be Speedily Implemented

Security infrastructures have created a tremendously complex system. With people living under the fear of their cloud data being exposed, it has become difficult to attempt slightest of the changes that would lead to downstream effects or unintended consequences. In addition, the regulatory compliance bodies are sharpening their tools to levy more significant penalties and fines on those who do not comply with the minimum security standards.

Security Infrastructure Solutions                                      IT Managed Services

Events throughout the world, such as RSA in North America, are encouraging organizations to challenge today’s security thinking and take appropriate action. There are two things to consider while challenging today’s security methodology:

Optimize existing security infrastructure:
It does not always require a rip-and-replace strategy to implement change. Most of the things simply need to be straightened and improved, rather than being replaced. The number of sophisticated attacks has become a routine. However, the attacks seem sophisticated only when compared to the unsophisticated security programs that fail to defend against them. Prevention is the solution. There may be certain loopholes in the present security infrastructure, which if fixed, will help reinforce the protection of critical systems, data, and intellectual property.

Adopting a lightweight, flexible security:
Moving towards a software-designed state will allow for more agile interconnectivity and responsiveness. Adopting Software-Defined Security (SDSec) architecture is essential to ensure that security and compliance do not slow down the movement to cloud infrastructure, but rather complements and hasten the value it delivers to the enterprise.

Speed is the necessity when security infrastructure solutions are considered. While the saturated market makes it challenging organizations to know what steps are to be taken for implementing innovative security technologies, it is crucial to choose your partners wisely.

Net Activity, Inc. is an established and Certified Microsoft partner that has been supporting client infrastructure for over a decade and understands your requirement clearly to help you manage your IT infrastructure. You can learn more about them by visiting https://www.netactivity.us/services/it-managed-services or contacting Harry Bhatia, President, Net Activity Inc., at 2165035150 X 206.

By admin
September 23, 2016

Look Where the Future of Internet Security is Heading to…

Hackers are getting more sophisticated and it has become tough for businesses to survive their attacks. Today, internet means a lot, rather everything to us. Things are changing at a faster rate and so will the internet. Consequently, the new interfaces will bring in unique security challenges. On the other hand, there will be a major shift in the devices used for surfing the internet.

internet security

The future On the other hand, there will be a major shift in the devices used for surfing the internet. The future locality of internet connections would no longer be restricted to businesses; it will be embedded into cars, everyday appliances, clothing, and even disposable packaging. It’s going to be everywhere, making security more challenging than ever.

centralized management

Thinking of the wildest guesses as to how the internet will grow, our focus should now be directed at thinking about how it can be safeguarded in the future.

centralized visibility

Some of the precise questions to be seriously thought upon are: How important will then security be? What will it cost – as an individual & an organization? What will the unseen threats look like? How will we defend against their attacks? Let us first look at the existing elements of the internet network security. Five elements of internet security are practiced today – Architectural, Technological, Psychosociological, Procedural and Existential elements. But the question remains – Will this state of affairs last?

next generation firewall

Though simple, internet-based attacks will prevail and some hackers will continue using the traditional means of attack, the huge leap of technological transformations invites the need of precise and advanced security procedures. Many of the common characteristics will be transcended by tomorrow’s attacks and most of them will:

  • Be untraceable
  • Survive on the Net as self-multiplying software entities
  • Not be controllable or stoppable
  • Have no discrete beginning or end
  • Persist for years, even decades, in a longitudinal attack

unified threat management

The ultimate problem persists – how are we going to deal with these? How will we defend against the threats and secure the data that is most important to us? Active search has already been initiated by major organizations and if they perform well on board, the networks themselves may help to improve their own immune systems. Then, destiny would be survival of the fittest networks. To avail their Internet Security,visit https://www.netactivity.us/contact-us or call Harry Bhatia at 2165035150 X 206.

 

By admin
September 16, 2016

How to Encourage Prospects for Transition to the Cloud

Although cloud computing has proved its credibility in leveraging business outcomes in this decade, it is difficult to turn the minds of those adamant businesspeople who do not wish to break the traditional walls. To persuade such decision makers, you must arm yourself with a precise but explanatory list of benefits of cloud computing. Once you are yourself convinced about the pros and cons cloud provides, it gets easier to explain them to your prospect in a convincing way.

Cloud Computing

Here is a quick list of benefits to get started:

  • No excess server installation or labor costs
  • Anywhere, anytime access
  • No software upgrades to be installed separately
  • Convenient payment/subscription options
  • No large initial investment
  • No transferring files back and forth between bookkeeper and client as well as CPA and QuickBooks consultant
  • Well set platform for expansion

This is how your detailed conversation should proceed:

In the next step, you need to try hard to keep the ball in your court. Proceed with the discussion by presenting your points about how cloud computing is different and beneficial over other existing solutions. Don’t sound like a naive and remember that you are speaking with a managerial entrepreneur who discusses and understands things at a higher level.

Explain to them the competitive advantage that comes along with cloud computing solutions. The CFOs must realize that cloud is here to stay and it’s becoming an inseparable part of the businesses now. A recent survey conducted by McKinsey Global Survey revealed that more than 80% respondents are up with the cloud servers – experimenting and using the technology. That’s a huge number to compete with. Survival without the cloud will not be possible.

Security enters as the major player in the game. You can easily convince CFOs on this ground, as they are much concerned about it. Just a simple thought of data loss, mishandling or misuse of the precious data is frightening. However, make sure you put it in the right way as you may make up or mess up with things. Persuading a business owner to move their complete or partial data to another platform is a challenging task but not impossible as you have many positives to talk about.

The cloud platform is truly rewarding and has lesser cons, so you have already won half the battle by proposing this to your prospective customer. The only thing you need to know is how to present your proposal. A homework of the business, its CFO and business objectives would help you strike the right move and hit the goal.

Net Activity, Inc. is in the business of offering authenticate cloud computing solutions since 2002. They possess expertise in providing robust cloud computing, managed support and services. The range of configurations provided includes solutions with public cloud, managed cloud solutions off premises, on premises range, and customized cloud storage solutions according to the global reach of an enterprise. To avail their cloud computing , visit https://www.netactivity.us/services/cloud-computing-services or call Harry Bhatia at 2165035150 X 206.

By admin
September 3, 2016

7 Crazy Uses of VoIP You Never Thought About

Voice over Internet Protocol (VoIP) has set its roots in the business world and is growing rapidly. When introduced, VoIP’s benefits were well documented: financial savings for businesses, cheap and easy communication with businesses round the globe, quick file transfers, convenient expansion of networks, and many more. Despite these functionalities, VoIP allows users to do some crazy stuff too. We have listed a few of them, which you would have missed otherwise.

Voip Phone services

Record podcasts: This is interesting. You can record interviews for podcasts with your VoIP software by combining free, open source audio software like Audacity with the VoIP software. Simply select ‘stereo mix’ as your recording device and allow it to record your contact’s voice. Then, connect your mic and select it as a second recording device. Finally, just merge the two audios together.

Stay in touch with gamers globally: VoIP allows gamers all around the globe to connect with each other while playing team based games such as World of Wildcraft. One of the most popular, effective and lightweight VoIP services – ‘Mumble’ is ideal for gaming buddies using different operating systems.

Speak on your handset using Skype number: VoIP benefits you by allowing you pick your handset and speak to your beloved ones with your Skype account. You can also check your call history on the television or receive your voice mails when the computer is offline and send texts from your TV.

Book VoIP reminders: Schedule or remember when your next task is due. This functionality is widely used to ensure that you don’t miss important video meetings.

Keep records of client conversations: The VoIP calls are recorded more easily than the traditional calls, so that you can revisit the clauses discussed over the phone to avoid discrepancies.

Listen to the radio: Skype, one of the most popular VoIP platforms has a great add-on that allows you to listen to the popular streaming radio service Last.FM via the service. The app fuses Last.FM and Skype together, making it convenient to share the song you are listening to as a message on Skype. It helps keep interactions light with remote colleagues.

Hold a gigantic video conference/webinar free: While some services (like Google Hangouts) allow a limited number of participants (say 10) to attend a video call, some better alternatives are offering to fill in the gap. Now, it is possible for nearly 200 people to attend a discussion via VoIP apps.

The VoIP services can serve you more benefits than you would think of. So, if you haven’t yet thought about replacing your traditional phone lines, make the decision today. Net Activity is in the business of providing VoIP services to transform communications and improve business productivity. They have successfully helped many of their clients increase profits by reducing on their phone bills and easing communication methods. To avail their VoIP services, visit https://www.netactivity.us/services/voip-business-phone-services or call Harry Bhatia at 2165035150 X 206.

By admin
August 29, 2016

Leading Cloud Security Start-ups That Will Rule in 2016

Cloud Computing is a comparatively new phenomenon that is gaining importance in businesses and the tools designed for its security are also in their infancy. Many new companies have tried their luck by introducing cloud security options – some survived and some perished.

Here are a few cloud security start-ups (some are well-established players too) that you should know about:

bitium

Bitium’s approach tends to be influenced by the Bring Your Own Device (BYOD) trend. With the increasing number of devices, an individual employee may be using, the risk of corporate data being leaked increases exponentially. Bitium offers to provide a strong security solution that allows for easy usability too. The company’s analytics offering enables corporations to see what apps individuals are using increasingly and know which ones they can pre-empt security risks as well as save money by decommissioning unused apps.

CipherCloud

CipherCloud makes the transition to the cloud easy and safe. Their approach is to build a platform that allows security features including malware detection, encryption, data loss prevention, tokenization, and auditing. Once data is encrypted locally on the clients’ devices, CipherCloud offers a gateway for it to be uploaded to cloud via SSE and stores the keys to the data locally. This relieves business of the security risks while moving to the cloud.

vmware

One of the oldest set ups operating in the cloud has a series of cloud management products, including vCloud and vRealize. VMware solutions help businesses to virtualize their security, enabling administration of the security infrastructure to use the same interface that is used for organization’s private cloud. Its flagship products VMware, vCloud Networking, and Security Edge secure the virtual data in a cost-effective way.

McAfee

McAfee, an established name in the web-security, has branched out to providing cloud security. The company has a different approach to cloud security – they allow companies to develop their own security protocols, which are then applied to the cloud environment. The many advantages of this liberal approach are clarity, transparency, compliance, as well as consistency. Organizations can choose the elements that they need while ensuring their data is safe at the cost and scalability benefits of the public cloud.

IBMcloud

The IT giant, IBM, with its experienced gesture, has proven its expertise in the cloud security tools. IBM’s offerings include application and data security, infrastructure protection, identity and access management, and security intelligence. Its dynamic cloud security is designed to work together with organizations’ existing security processes to create an integrated system including regular IT infrastructure as well as private, public and hybrid cloud setups.

Skyhigh

Skyhigh enables provision for organizations’ proper maintenance and security. The Skyhigh Secure reports a risk assessment for relevant services based on 30 different fields across a range of categories, which enables businesses to identify potential vulnerabilities. Based on this, the Skyhigh Secure provides capabilities for control and improved security that includes application auditing, encryption, data loss prevention, and cloud-to-cloud access controls.

The Skyhigh products are specifically targeted at particular cloud providers including Google Drive, Office 365, Box and Dropbox as businesses and individuals majorly use these as standard, assuming that they are secure.

Cloud security is an important issue and with many companies diving in to provide incomparable security solutions, it is difficult to make a choice. For a clarity on which cloud security service will work best for you, please contact Harry Bhatia 2165035150 X 206.

Net Activity Inc. is a leading provider of proven cloud computing solutions. Completely dedicated to its services and customer satisfaction, the team popularly addresses its customers’ diverse cloud requirements along with offering a robust environment. For more details, visit our website: https://www.netactivity.us/services/it-managed-services.

By admin
August 24, 2016

An Important Check on Managed Service Providers – Are They Worth?

Although this sounds strange, we have facts in support of the statement – ‘Most of the Managed Service Providers do not provide managed services’. Here, the focus is on the managed part, which is completely missing out on the services provided by the MSPs, even though they claim to offer it.

According to a general concept, and search engine results, Managed IT services are information technology tasks provided by third party contractors. Ideally, they are technical support services delivered under a service agreement that provides specified rates and guarantees the consultant a specific minimum income. Managed services require the IT providers to take the responsibility for the client’s network and to provide regular preventive maintenance to the client’s systems.

Put simply, if there is no maintenance, it’s just an Outsourced IT provider rather than Managed Service Provider. Some tools differentiate the modern tech support services with the Managed Services. Here are the core tools of Managed Services:

  • Remote Access
  • Monitoring
  • Patch Management
  • Some level of Automated Response
  • A PSA (professional services automation)

Maintenance must be REGULAR

Does your Managed Service Provider (MSP) visit your premises physically regularly? In addition, the most important question is – ‘Does he actually do the maintenance job?’ 90% of the clients answered negatively when these questions were asked in a survey. Once parties (businesses and the MSPs) enter into a contract, the clauses are actively followed for a few months, following which; it becomes a routine task that only exists on paper. No monthly back-ups are taken, neither are they tested on a monthly basis.

Understanding the picture more closely, if a system crashes down, an outsourced IT company shows no responsibility for the client’s losses, whereas a Managed IT service provider acts responsibly for the state of backup and health of the server. No tools can make you a Managed Service Provider, a regular proper maintenance can. Tools can only make you far more efficient at providing monitoring, patching, remote support, and service delivery.

Once you have realized the importance of managed services and their responsibilities towards your organizations computer systems, you need to choose an MSP that truly satisfies the requirements and adheres to client expectations until the end date of the contract. Net Activity, Inc., through with the IT managed services, has excelled in its offerings to all its clients. Please contact Harry Bhatia at 2165035150 X 206 for more details or visit https://www.netactivity.us/services/it-managed-services to learn more about us.

 

By admin

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