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Protecting Your Data Privacy Is Harder than Ever

If you consider it, it’s amazing how much trust people have in Internet-based companies. They not only believe that these companies will fulfill their expectations, but that they will work to provide protection for some of their most valuable and sensitive information. Let’s take a look at some of the data collection practices that companies use and what they do with that data.

Your Average Website

People spend a lot of time online researching, buying, and interacting with companies. When you fill out a form with your name, and often your address, email address, and phone number, you are expecting that information to be secured on the other end.

This information isn’t always protected the way you would assume. In fact, many companies actually take your information and bundle it with hundreds or thousands of other people and sell it off for a profit. Of course, this is happening less and less as individual data protection is taken more seriously.

The problem becomes, what happens when this company gets breached. All of the information they have attached to your name (and other personally identifiable information {PII}) is exposed by hackers; and guess who is responsible? You are. Nearly every website that you go to will have all of this information in the fine print, leaving you with almost no recourse but to have your personal information out there for people to buy. It’s even worse when the lost information is medical or financial information. It can get real personal real fast.

That may be the worst-case scenario, but privacy isn’t great on the Internet to begin with. Every message you send, every movie you watch on a streaming service, every time you search something using the search function on a website, every item you buy online, leaves a data trail right back to you; and, this goes for everyone.

It isn’t only willing participation that strips you of your data, either. Almost everything you do on the Internet–whether it be messaging, streaming media, shopping, or simply surfing the web–leaves a data trail right back to you. Your data trail may not work against you, but it is always there and that data shapes your individual story online. If someone were to take an interest in you, there is a good chance that they would be able to find out a whole lot more than many people would be comfortable with.

How Do You Protect Yourself?

If your data has value, then you need to make an effort to protect it. You’d actually be surprised how much money companies pay to get your information. It may seem like it is thrown around, but actually to get the data they want about you (consumers) they need to pay. Think about all the ads you see on an average day. Most of those ads are there because they know what you want, and how to get it right in front of your face.

Here are a few things you can do to protect yourself online:

  1. Make up complex, unique passwords – Having passwords that protect your data online is essential. The trick is to use passphrases that only you can remember. Sprinkle in upper-and-lower-case letters, numbers, and symbols and never use a password twice.
  2. Read the Terms of Service – Reading the fine print can really be a huge benefit; and, we get it, it’s tedious. If you want to protect yourself online, know what you are allowing a company to do, whether it’s at a website or in a mobile app.
  3. Monitor your financial activity – Today there are several services dedicated to helping people manage their finances more effectively. Finding one that you trust and provides you access to your latest credit reports is extremely useful.
  4. Don’t connect to public Wi-Fi (if you can help it) – Data caps make this harder on people, but the more untrusted Wi-Fi you use, the larger the chance that you will be hacked, period.

If you would like more advice about keeping your personal information safe, and your good name unsullied, contact the IT professionals at Net Activity today.

 

What’s the Right Way to Protect Your Business Reputation Online?

Social media accounts for businesses are invaluable tools enterprises use to reach out to their client bases to fully understand their needs and wants. Make sure your social media manager understands the proper way to interact with people online, especially those with bad things to say about the company.

Online reputation management mistakes

As long as you have a successful business or brand, people will always have something to say about it. And when it comes to online reputation management, the goal is to create positive engagement with your customers. So if the discussion about your brand swings negative, here are a few online reputation blunders to avoid.

  • Reacting to negative commentary – Negative commentary is generally any commentary that constitutes a verbal attack. As a rule, if it isn’t constructive criticism, it’s probably negative commentary. Feel free to ignore these comments because engaging with them will escalate the conversation further, and fueling those flames are never good for business. It is one thing to stand up for values and principles in a diplomatic manner, and it is a completely different thing to engage in a word war with online commenters who will likely not endure any adverse effects to their negative commentary.
  • Reacting emotionally – If your reaction to negative comments is to fire back with negative comments, you’ll appear unprofessional. Customers want to do business with a brand that is professional. If you react emotionally or negatively to a customer online, who’s to say you wouldn’t do the same in real life to the person reading it? As a social media manager, you are the voice of the business. If your voice is abrasive, immature, and easy to bait into a pissing contest, best believe that your customers will see your business in the same light.

How to resolve negative commentary

While a negative comment about your brand may upset you, don’t let your emotions get the better of you and post something you’ll later regret. Instead, calm down, compose yourself, and follow these guidelines.

  • Figure out what the customer really wants – Every customer wants their problem to be resolved, but how they want their issue fixed will vary. Some customers want an apology, others want a refund, and some may simply want the product they ordered but did not receive. Just because the customer’s comments are poorly phrased doesn’t mean that they don’t have a legitimate grievance. Learn to ignore the personal attack and carefully draw out the true cause for concern.
  • Stick to the facts – When engaging with a customer online, the initial comment can quickly turn into a back-and-forth discussion. If this happens, don’t get off topic when addressing the problem. The customer may try to engage you in a he-said-she-said battle, but avoid taking the bait. Respond with facts, stick to the matter at hand, and don’t get caught up in personal accusations.
  • Turn the negative into a positive – Negative feedback is an opportunity to improve your business. So be honest with yourself and, if there’s truth in the comment, take a good hard look at your company. Did the commenter point out a glaring problem you can improve upon? Remember, a business is nothing without its customers, so it makes sense to do your best to please them.

To learn more about how to best manage your online reputation, or for assistance with any of your IT needs, get in touch with our experts today.

Personalize your Windows PC with these Tips

Just like its predecessors, Windows 10 is designed to provide a personalized experience to its users. It offers many ways in which you can change your PC’s interface — how it looks, and even how it can be accessed. Here are some Windows 10 customization features you have to try.

Change your themes

The most notable way to personalize Windows 10 is by changing your background and lock screen images. Do this by right-clicking anywhere on your desktop and choosing Personalize. Here, you can choose and preview different backgrounds and themes you can use. You can even add new themes by using images from your gallery or by clicking Get more themes in the Microsoft Store.

Use dark mode

Want to give your Windows 10 an edgier feel? Right-click on your desktop and choose Personalize. Go to Colors. Under Choose your color, select Dark. This changes the colors of your windows and menus from white or gray to black, and text from black to white. The colors on websites and third-party apps remain unchanged, however. To restore your default settings, repeat the process but click Light.

Virtual desktops

If you’re having trouble separating your work files from your personal files, try creating a virtual desktop. Press the Windows key + TAB to show all your open windows. Click on the Add a new desktop button at the upper left corner of your screen to create a virtual desktop. While viewing your open windows, you can click and drag windows from one desktop to another. To quickly switch between desktops, use the keyboard shortcut CTRL + Windows key + left/right arrow. Remove a virtual desktop by pressing Windows key + TAB. Click on the X button on the desktop you want to erase.

App snapping

App snapping is not exactly a new feature, but Windows 10 lets you snap any app in place. Snap an app window by dragging it into any of the four corners of your screen. This changes your window to a fourth of your screen size, allowing you to view multiple windows at once. You can have a maximum of four separate windows simultaneously open in your monitor.

Reorganize your Start Menu

To add a little more “you” to your Windows PC, you can customize how your apps are arranged on the Start menu. For one, you can resize the Start menu by simply dragging the top or right side of the menu. You can also resize the live tiles by right-clicking on them and selecting Resize. You can also rearrange application tiles by dragging them anywhere around the Start menu. If you won’t be using a particular application, simply right-click the tile and select Unpin from Start. On the other hand, if you want to pin applications to the Start menu, right-click on an app and choose Pin to Start. For even faster access to apps, simply pin the programs to the taskbar.

Change color themes

Is the plain black Start menu not doing it for you anymore? Just right-click on your desktop, choose Personalize, go to Color, and select any accent color that pleases you. Tick the checkboxes under Show accent color on the following surfaces if you want this color applied to the Start menu, taskbar, action center, and title bars.

Disable notifications

We don’t know where you stand on app notifications, but if you absolutely hate them and wish to never get them ever again, press the Windows key and click on the gear icon to open your Settings. Click System and select Notifications & Actions. Switch off whatever app notifications you don’t want.

Switch up and personalize your Windows 10 however you like by using some or all of these options. If you want more ways to personalize your desktop or if you need information on anything Windows 10-related, give us a call and we’ll be happy to help.

What are the Differences between Microsoft 365 Collaboration Tools?

There are three communication and collaboration tools in Microsoft 365 that provide basically similar solutions for the same problem: Outlook Groups, Yammer, and Microsoft Teams. However, they all have subtle differences that set them apart from one another. Let’s take a look at some of them.

Outlook Groups

With Outlook Groups, every member gets a shared inbox, calendar, project planner, notebook, and document library. You can also connect to third-party apps such as Twitter, Trello, and Mailchimp, so notifications are sent directly to your shared inbox.

This means all relevant messages and information are sent to one place, so if most of your conversations are done via email, Outlook Groups is ideal. What’s more, HR and sales departments that communicate with external parties will also find plenty of uses for its email features.

A big downside of Outlook Groups, however, is email overload. Because all messages and notifications are sent to one inbox, users may become overwhelmed by the number of emails they have to sort through every day.

Microsoft Teams

Microsoft Teams, a chat-based collaboration platform similar to Slack, works with Skype for Business so you can text, call, video chat, and share files with colleagues. Thanks to its seamless integrations with other Microsoft 365 programs, you can even work on shared files without leaving the app.

Unlike Groups, Microsoft Teams is designed for more advanced collaboration, making it great for completing projects with tight deadlines or other tasks requiring immediate feedback.

Yammer

Much like Groups and Teams, Yammer works well with other Microsoft 365 tools like Outlook and OneDrive. However, Yammer is a professional social media app designed to foster open communication and break down barriers between teams.

With Yammer, important files and announcements can be shared with the entire company like an office bulletin board. Users can also see the most popular post on their feeds, follow it, and even comment.

Yammer also takes design elements and features from social media apps like Facebook, making it a popular choice for companies with millennials in their workforce.

Although we’ve discussed the fundamental differences between Groups, Teams, and Yammer, we’ve barely scratched the surface of what each app can do. To figure out which apps you need, you must understand how your employees work, how they prefer to collaborate, and what you want to achieve from such collaborations. Reach out anytime with questions about how we can help.

 

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