IT Suffering from Bad Weather Conditions in Cleveland : What is the Solution

On Wednesday, the March 9th 2017, Cleveland was struck by heavy, strong winds and many businesses suffered huge downtime issues. The winds were harsh on the roads and in offices too as there was no internet connectivity. Many of the business owners faced serious network failures and had to stay off as a consequence. At some places, the power outage was so serious that it is said that there would be no power till Saturday. People are even not able to access their emails on the local exchange server. One of our clients faced an unexpected internet failure while they tried to fix somebody else’s cable.

 
Then and now, IT security has always been a crucial component and a key concern for every business. Business data is important and it has to be secured. However, natural calamities like the wind that hit Cleveland yesterday are things beyond control and enterprises must have a plan B. Nevertheless, businesses must have a backup solution to prevent unexpected data loss due to natural calamities.

Is Cloud the solution?

Yes. Cloud providers host your backups on their servers. It is as simple as connecting to the server via an internet connection and backing up the data. Interestingly, you don’t need to invest in infrastructure, IT resources or maintenance as everything is managed by the cloud providers. Moreover, the cloud backup solution is very scalable. It is very affordable and easily accessible. The cloud servers are scalable and can be easily set up in just a few hours.

How can Office365 help?

Microsoft Office 365 is an effective tool that protects sensitive information. The Office 365 features standard data loss prevention (DLP) policy which identifies, monitors, and protects your sensitive information. It prevents accidental sharing of your sensitive information and helps users to learn how to stay compliant without interrupting the workflow.

 
Net Activity, Inc. has been serving clients across the Ohio state since 2002. The team suggests using Cloud services and Office 365 to build a protected IT network management system that does not interrupt business workflows in spite of natural calamities or any threatening cyber-attack. We are a Microsoft Cloud Partner and offer complete IT solution to businesses including unlimited remote and telephone support, monthly preventive maintenance, 24x7x365 server monitoring, and all what you expect from an IT Managed Provider. Our Cloud services in Cleveland are one of the most reliable and economical solutions to your data security. We can discuss further – visit or get in touch with Harry Bhatia at 888-545-5346 and we would be happy to get your business data protected. https://www.netactivity.us/contact-us

Are You Taking Data Recovery and Backup For Granted?

It’s highly irritating if you experience a sudden shut down in the midst of important work on your computer system. Computers or laptops are our virtual world and has all your important data. Anyone would freak out if this happens. The situation of CEOs and CFOs who handle critical information and work on important confidential documents cannot be even imagined after losing such precious data.

Users understand the role of managed service providers who ensure that data is backed-up and the backup data is fully encrypted to protect it from disgruntled employees, added hackers, and snooping competitors. Apart from the various services they offer, data backup and recovery is a crucial task. A hosting company worth partnering makes all critical arrangements for saving your precious data. So, this decision is very critical and ignoring the services of a managed IT support service provider could prove disastrous to businesses.

Furthermore, as a business professional, you must be aware of the level of backup and what is the recovery mode used by the host. Below are some basic things you must know to ensure data backup and recovery:

A backup takes place when a snapshot is taken of the data of each tier in the EBS (elastic book system) of the cloud. This snapshot is stored while still being encrypted in a cloud section that makes it accessible in all availability zones. Besides this, the backup service makes encrypted copies of your website periodically and distributes them across all the available zones of the cloud. It is a daily process and the data is retained for as long as you want it to.

Here are 5 disaster recovery incidences that trigger an action when recovery issues arise within the cloud:

• Failure of data volumes or application servers in a solution tier
• Failure of a data volume or individual application server
• Failure of the elastic load balancer (ELB)
• Failure of entire cloud region
• Failure of the complete availability zone

Your data is precious. Assure yourself that you are not compromising with the security of your systems. Trust only a reliable IT managed service provider for securing your data. The cloud is a complex environment and only experienced professionals can be responsible for a safe environment for your data. Net Activity has been in the business for long and has served a diverse clientele assuring data security. Please visit https://www.netactivity.us/services/it-managed-services for more details about the managed services we offer or you can contact Harry Bhatia at 216-503-5150 X 206 to discuss them. https://www.netactivity.us/contact-us

Review This Checklist When Outsourcing IT Help Desk Support

Outsourcing any sort of IT services brings in a unique set of worries to the business owners. Where do I start? How do I find a trustworthy and knowledgeable managed IT service provider? Will they help if my whole system crashes? Will I lose all my data? The list of doubts is endless.

Outsourcing IT help desk support is one of the most important strategic decisions and you want to make sure that your data is safe throughout the contract period. Here’s a list of questions you need to ask before finalizing the deal with an IT help desk support provider.

• Is comprehensive network assessment included? Taking down the details will save on time later on. Having a well-documented overview of your network as well as your IT service provider will save time and confusion.
• Are they providing you a signed service agreement? This will clear up any confusion about legal and billing jumbos. It is the best way out to set expectations.
• Will they assign a specific engineer to your account? While this would not be possible for larger entities, having a dedicated engineer for your company would be beneficial at times, but it also limits the range of support that can be available to you. On the contrary, having multiple engineers on your team broadens the amount of expertise and experience available to you.
• Do they have a separate telephone line to answer your queries? Most of the IT companies have a separate line for support instead of the administrative office. You should know the details in case of an emergency.
• When are their off hours?What are the charges for emergency support? Any notable IT company will offer a higher rate for their emergency support services. You should have information about the charges so that you will be ready in the event of an emergency.

Seeking answers to these questions from your IT managed service provider would make it easier to initiate terms of communication and have a long-term contract. If you are looking for a reliable IT Managed Services Support provider in Cleveland, Net Activity, Inc. holds a strong reputation for providing 24×7 help desk support to its clients since 2002. In case you need to know about our services in detail, please contact: Harry Bhatia at 2165035150 X 206 or visit https://www.netactivity.us/services/it-managed-services.

Know Your IT Help Desk Better

IT help-desks represent the busiest and most important of the business operations as they are in direct communication with the customers. They are responsible for making a business competitive and efficient. ITSS (IT support services) have expanded in a major way as companies expand their operations, ways of handling hardware and software issues, troubleshooting networks, and accomplishing other complex tasks. With a fully functional department, offering well managed IT services organizations are taking it as a challenge to present a distinguished customer service to its customers.

Let’s understand the segregated tasks of the IT help desks:

Level 1 support helps to filter calls and provide prompt troubleshooting. The resources at this basic level deal with password resets, PC configurations, etc.

Level 2 caters to issues that include laptop or user device support. Here, resources resolve customer queries by troubleshooting on one hand and hardware installations as well as in-house repairs on the other.

Level 3 support goes even higher to aspects such as server repairs, database administration, data centers, etc.

Level 4 concerns with people outside your organization. This is typically an external part of the IT support services and includes hardware and software vendors.

An evolved help desk should have these properties to ensure productivity and achieve an adequate return on investments.

Well groomed face of the organization should be a prerequisite: Apart from the technical competencies, the IT service providers need to be backed by soft skills as their responsibility is to display a well-groomed face of the organization to the consumers.

Proactive participation: This is another key feature that adds up to the skill sets of a matured ITSS system. It helps companies anticipate issues and solve them with minimum downtime.

Flexibility and adaptability: This 4-level structure may not be applicable to all the organizations. The help desk must retain a flexible style of working to respond to any kind of problem that comes up abruptly.

Help desk analytics: An analysis of the performance, issues, challenges, and achievements of the help-desk would map out a better road to a problem free and planned growth.

Teamwork rewards: An effective Help Desk demands teamwork. While it requires personnel of various technical levels, it is important that they gel as a team.

Net Activity, Inc. is a leading provider of IT support services since 2002. We have teamed up with the right people and the right technology to support your IT infrastructure. Our help desk support system is well staffed with trained experts to provide you excellent and satisfactory service. You can be assured of a hassle-free service after an agreement with us. Allow us to manage your IT services and we would never let you down. Contact Harry Bhatia over the phone at 2165035150 X 206 or visit us at https://www.netactivity.us/contact-us to know our service options.

How Empowering the IT Help Desks Will Help Your Business

IT help desks occupy an important position of your business, especially the software companies. They chair representatives who directly communicate with the customers and have a huge responsibility. It is important to have an automated process in placefor enhancing the efficiency of the help desk staff. Empower your help desk professionals with access to real time data to deliver hassle-free internal support. 

When you empower the IT service department, you are progressively preparing for a massive clientele. A help desk can help your customers and helps to ensure that your company satisfies their requirements.

Here are a few ways to enhance the power of your IT help desk:

Define your objectives clearly – Set pre-defined goals and explain them to your IT service employees so that they understand and implement them well. For example, delivering resolutions in customers’ first call would help building repute in the industry.

Equip the latest technology – You can expect the systems up & running only when you care for them. Likewise, you can expect the IT services to function uninterruptedly when you equip them with the latest technological set-up.

Create a catalogue of services online–Make your service catalogue available online so that customers can easily access the necessary details at their convenience without having to make calls. This will also save time for your resources at the help desk in attending to the most basic questions.

Train your executives – Properly trained help desk executives deliver satisfactory service with fewer escalations. Training also boosts their morale and encourages them to deliver quality at its best.

Collect open-ended feedback – It is essential to gather feedback from the users and customers. This would assist you in improving performance of your team. Also, do not forget to share the feedback with the individuals, as they will learn from the negatives and feel motivated from the positives.

Implement a justifiable rewards & recognition plan – Employees always appreciate rewards. Reward the help desk officials and executives when they achieve a target and they will go out of the boundaries to serve you better.

Software companies in Cleveland are struggling to win a tough competition and one of the best ways to be among the best is to have a professional and properly functioning IT help desk, where most companies lack. Customers appreciate if the business people listen to them and answer them quickly.

Net Activity, Inc. has comprehensive support plans that include a 24×7 server monitoring and help desk service. You can gather details from Mr. Harry Bhatia at 2165035150X206 or visit https://www.netactivity.us/contact-us for a quick view. We will be happy to help you.

Don’t Hire MSPs Just Because Others Are Hiring

Don’t just hire; Think first

If you are well versed with technology and the pace at which IT is moving, you must definitely know what an MSP means. The IT Managed Service Providers (MSPs) are an essential backing to the IT needs of small to medium businesses, especially to those who cannot afford to have a dedicated team of IT professionals. While there are innumerable numbers of MSPs existing today, you can’t just fall into the trap.

Being a business owner, you need to do your homework well before making the decision. Here are a few points to think upon, before you finalize your IT partner. You require to hire an MSP if:

• You don’t have a dedicated team of IT professionals:
  If you are a small or medium sized establishment, you definitely don’t need an entire team of IT experts on your payroll. Here’s where you can opt to hire the services of IT Managed Service Providers – providing expert solutions at relatively low costs.
• Your systems need constant assistance & repairs:
  Technology is prone to eventual breakdowns and even if they seem to be simple at the first glance, you will get to know the complexities on deeper analysis. The MSPs do this for you at a fraction of the costs that an in-house IT professional would cost. Moreover, by partnering with an experienced MSP, you can be rest assured of having expert minds & brains to look after your technology.
• You are unable to predict your IT budget:
  With this ever-changing cost of technology, it has become simply impossible to predict a fixed amount needed for the upcoming year. You can solve this issue by hiring an MSP that charges a flat fee/month and ensure to take care of all the network or data related issues without demanding for anything more. Thereby, you will have a planned approach to securing your IT infrastructure while reducing on overwhelming costs.
• Your IT strategy is non-existent/poorly developed:
  No system is static. The technological components of your IT infrastructure also need upgrades. However, you have no idea as to how and when to proceed. The IT Managed Service Provider guides you through the whole process and also gives timely suggestions to stay consistently functional.

Apart from the above, there are other issues you may face regarding IT network security that are complex for you to resolve. Hiring MSPs can prove to be a better solution if your business is being hampered by the above mentioned technological pitfalls.

Partnering with the right MSP is essential. Net Activity, Inc. has been in business since 2002 and we believe in providing exceptionally competent solutions to our customers. If you wish to secure your data at the most economical prices, please contact Harry Bhatia at 2165035150 X 206. You may visit our website for a virtual tour of services offered by us: https://www.netactivity.us/.

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Moving to the Cloud? See How Hiring a MSP Can Help

Your transition to the cloud is a critical process and involves numerous activities that affect various aspects of your business. It’s definitely not something you deal with on daily basis. So, hiring the services of professionals is a better alternative. Hosting your business on the cloud is an opportunity to enjoy flexible, expandable data management sources while cutting down on expenses. But before migration, businesses must weigh the advantages and disadvantages of the cloud environments. These are better known by experts as they are well-versed with the technicalities of the cloud. A custom strategy is vital to get enterprises up and running faster in the cloud environment with reduced overall costs.

Here is why you need the services of managed service providers (MSPs):

To avoid investment in IT technicians – Organizations require a dedicated team of technicians to monitor the cloud migration process. However, once migration is complete, the investment will seem to be unworthy and unproductive. MSPs accept various modes of payment and you can select the one that suits your budget.

To save on the infrastructural expenses – It is wise to delegate the job to MSPs as organizations cannot afford to arrange for the computer systems that are configured to suffice the cloud migration process.

To avail the services of specially trained engineers – Many details are understood better by the specially trained engineers employed with MSPs. Your in-house IT technicians may not be able to solve issues as they occur.

Organizations may experience many other pitfalls while the process is on and at that emergency hour, it would be difficult to manage apt solutions for the problems. Manpower, bandwidth, or architecture are some of such areas where unpredictable needs may arises leading to a situation of crisis. Fortunately, collaborating with MSPs can pacify the process of your transition to the cloud with its high availability, resiliency, or disaster recovery – freeing up internal IT staff to focus on more strategic projects.

Net Activity, Inc. is one such managed service provider that is dominantly serving its customers for cloud migration and management. We are leading providers of public, private and hybrid cloud computing solutions including cloud assets, IPs and services that are customized to meet the diverse business requirements. We would like to help you through the cloud migration.

Call Harry Bhatia at 2165035150 X 206 to know about the details or visit our website https://www.netactivity.us/ to understand what we offer. https://www.netactivity.us/contact-us