VoIP Phone Services – Must Know Facts
Businesses – small or big are making a move towards using VoIP phone services over the traditional phone systems. The voice over internet protocol business phone systems leverage powerful features that can benefit businesses to a large extent. There are many commonly known features such as call waiting, voicemail, call forwarding, toll free numbers, and remote operation. Apart from these, there are some other premium features your business can benefit from. Have a look at these awesome features that would boost your business operations.
Analog Door Phone
VoIP ensures safety at your office entrance as it allows a two-way call with visitors and unlocks the door with the phone only if they seem worthy.
Follow Me/Find Me Call Routing
There is an option for mobile users that you can create a list of numbers where you can be found like office/home such that you have your office phone ring twice but on the third ring your cell phone starts ringing and then on the fifth, your home phone.
Play Music on Hold
If the company has to place clients on hold, this feature is very important as there is nothing worse than the elevator’s noise or silence. Businesses can even promote their offers while the customers hold their line when it is being transferred to respective executives.
Voicemail to Email Transcriptions
This feature alerts you by allowing the transcription of your voice mail messages to your email address or as text to your phone.
Bandwidth Utilization
A managed VoIP solution provider allows you to view and track data usage over a period of time. You also get inbound and outbound call reports and estimate hours invested and costs of the calls made using VoIP.
Coaching Tools
On-the-call training is possible with the new and innovative VoIP features that allow training and monitoring employees on their phone performance. There are two options available: whisper and barge. Whisper allows you to provide tips and information needed to your employees when they are on call with the client without letting the client know while barge is a feature that allows you to listen to the conversation between the employee and client without interrupting.
Auto Attendant
Make your business look more professional and impressive by allowing them to choose an appropriate extension. It is like getting an electronic receptionist for your business!
And there are many… VoIP allows you to portray a highly professional business that customers like to deal with and businesses like to partner with. Net Activity, Inc. is teamed with trained professionals who have been in the business of setting up VoIP phone systems since 2002. You can call Harry Bhatia at 888-545-5346 to discuss further.
