Tech support services are very important in the decision to purchase from one supplier over another. In the most basic terms, nothing is more frustrating and irritating than a computer or network system that doesn’t work. Network downtimes exaggerate overhead costs and leads to loss of productivity, customer satisfaction and revenues. So, deciding on which company to hire for your business’s managed IT tech support services is crucial at the first instance.
What features to look for?
Pricing – Check the pricing model as companies have different pricing policies on the basis of what they offer. You can choose the one which makes sense for your budget. These are the possible options you will come across:
- Trip Charges
- Preferential consulting price
- Monthly subscription
- One-time fixes
Your choice may vary depending on the size of the network and number of people involved.
Experience – A tech support company having an established history and a solid track record would prove beneficial as you can expect better results and a hassle-free service. Also check whether the company has provided managed IT support services to an industry similar to yours.
Devices – Make an exhaustive check list of devices you need the tech support services for. Ensure that the tech service provider can offer help for every device on your list – PCs, printers, scanners, routers and mobile devices.
Quick response – Quality service providers offer remote IT support services whenever you need. They should have encrypted connections and must be certified.
Type of tech services–Many IT managed services in Cleveland/Akron, Ohio specialize in providing a part or complete tech services. So, it is necessary to check and be clear about the type of services offered. For example, some tech services may offer diagnostics support, data recovery, virus and malware help or firewall and security services or two or more of them.
Customized support – Obviously, you cannot afford to pay for the services you don’t require. So, hire the services of an IT tech support service for your business who is ready to provide customized solutions.
If you are looking for professional IT tech support services, Net Activity, Inc. can satisfy your specific requirements with proactive solutions. We have been in the industry since 2002. Our support plans include 24x7x365 server monitoring, backup management, spyware detection and removal, online asset and vendor management, service pack installation along with unlimited telephone support to our support desk.
Visit http://www.netactivity.us/services/it-managed-services to know more or contact us at 888 545 5346, 216 503 5150 ext 206, email: info@NetActivity.us to discuss further.
Looking into the past experiences of a tech support company before hiring them makes a lot of sense. I imagine this would be especially applicable for an individual, as their IT needs would probably be quite different than those of a business. In addition to the hassle-free service that you mentioned, making sure that you and your company are on the same page as far as what sort of service you need seems essential to me.